The Clinical Social Worker’s Safety Net: Mastering Risk & Compliance in 2026 Clinical Practitioners, join us to learn how to confidently navigate today’s complex practice landscape. We’ll examine emerging digital risks —including social media, telehealth, texting, and online boundaries — and top Texas Behavioral Health Executive Council (BHEC) complaint trends. Participants will gain practical strategies to protect client confidentiality, uphold ethical standards, and safeguard their practice, all while communicating expectations clearly to clients. Leave prepared to reduce complaints, strengthen professional integrity, and thrive in the modern clinical environment! SESSION 1 (9:00 AM-Noon CT)
Risk Zones in Modern Clinical Practice: Social Media, Telehealth & Digital Boundaries
Presented by Dr. Kenshara Cravens, LMSW, LCDC(CI)
This 3-hour session explores emerging risk areas in modern behavioral health practice, including social media engagement, telehealth compliance, digital communication, and online reputation management. Participants will examine how evolving technology intersects with ethical standards and licensing board expectations. Practical strategies will be provided to strengthen digital boundaries, protect client confidentiality, and reduce complaint risk across practice settings.
Learning Objectives
- Identify at least three ethical risks associated with social media and digital communication.
- Describe documentation and consent requirements related to telehealth services.
- Analyze boundary concerns related to texting, email, and online client engagement.
- Apply practical strategies to reduce digital-related board complaints.
Topics Include Social Media & Online Presence - Ethical risks of friending/following clients
- Responding to client comments, reviews, or DMs
- Managing public vs. professional accounts
- Avoiding dual relationships online
- Handling negative online reviews ethically
Telehealth Compliance - Informed consent requirements specific to telehealth
- Cross-state practice and licensure considerations
- HIPAA-compliant platforms and security standards
- Emergency planning for virtual sessions
- Documentation differences between in-person and telehealth care
Digital Communication Boundaries - Texting policies (clinical vs. administrative use)
- Email confidentiality and encryption
- Response-time expectations and after-hours messaging
- Managing client access through portals and apps
- Blurred boundaries via social media messaging
Confidentiality & Risk Management - Protecting PHI in digital environments
- Cybersecurity basics for clinicians
- Data breaches and reporting obligations
- Device security (personal vs. work devices)
- Record retention for digital communications
Licensing Board & Ethical Standards - Common digital-related board complaints
- How licensing boards interpret online conduct
- Documentation practices that reduce risk
- Case examples of ethical violations involving technology
Practical Policies & Tools - Creating a digital communication policy
- Social media disclaimers and website language
- Consent form updates for technology use
- Risk assessment checklists for tech tools
- Staff training considerations for group practices
Webinar includes a one (1) hour lunch break, from Noon-1:00 PM CT. SESSION 2 (1:00-2:30 PM CT)
Complaint-Proofing Your Practice
Presented by Laurel Clement, Attorney, LPC
In this 1.5 hour session, we will review the current complaint topics that BHEC is issuing and the top complaint issues that BHEC consistently encounters.
Learning Objectives
- To better understand the expectations of BHEC
- To better understand how to structure your clinical practice
- To better understand the issues to communicate to your clients about your practice
This workshop offers 4.5 CEUs. Disclaimer: You must be present on the live webinar to obtain CEUs.
Registration Information
Preregistration is available online at NASWTX.ORG until Thursday, May 7 at noon. Zoom link will be coming from Virginia Cantu (NASW Texas) at vcantu.naswtx@socialworkers.org. Keep an eye out in your email a few days before the webinar.
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Fees
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NASW Members
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$95
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NASW Retired or Transitional Members
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$65
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| NASW Students | FREE |
| Not Yet Members |
$115
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Note: If you are unable to attend the workshop for any reason, please notify the chapter office immediately if the invoice has not been paid so that we may have an accurate count for attendance. If it has been paid, please notify the chapter office no later than the date listed in the cancellation policy.
Cancellations will be refunded less a $35 processing fee if made by April 24, 2026. Registrations are nonrefundable after that date.
Registration fees must be paid by May 7, 2026. Workshop link will only be sent to paid registrants.
Not an NASW Member?
Sign up today at https://www.socialworkers.org/nasw/join and enjoy discounted registration on this and many other great events! Please allow up to 24 hours for us to receive your new member information. You can then use the same username and password at naswtx.org to access member rates for this event.
Meet the presenterS: Dr. Kenshara Cravens, LMSW, LCDC(CI) and Laurel Clement, Attorney, LPC
Dr. Kenshara Cravens-Knoxson is a licensed social worker, Professor of Practice, and Clinical Reimbursement Director for NASW Texas. With extensive experience navigating payer systems and mentoring social workers in both clinical and academic settings, she is committed to simplifying complex administrative processes for providers and organizations alike.
Laurel Clement is an attorney and LPC-Supervisor that has practiced before the Texas State Board of Social Worker Examiners and BHEC for over fifteen (15) years. She gives monthly webinars on ethical and legal topics in our profession. Ms. Clement monitors BHEC's activities and is available to speak on the current ethical issues of our profession.
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